ISO/IEC/TS 19770-10-ed.1.0

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Anotácia textu normy ISO/IEC/TS 19770-10-ed.1.0 :

This document covers the following information technology asset management (ITAM) system processes:

a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:

— understanding the external context and shareholder needs (7.1, 7.2 and 10.2);

— leadership, policy and organization (10.3);

— establishing and maintaining the management system (10.4);

— planning and risk management (10.5);

— support (including resources, competence, awareness, and communication – 10.6);

— executing functional and life cycle processes (10.7);

— performance evaluation and improvement (10.8);

b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include:

— change management (11.2; also required by ISO/IEC 19770-1);

— data management;

— license management;

— security management;

— relationship and contract management;

— financial management;

— service level management;

— other risk management;

c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:

— specification;

— development;

— acquisition;

— release;

— deployment;

— operation;

— retirement.

This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.