Cookies
Potrebujeme váš súhlas na využitie jednotlivých dát, aby sa vám okrem iného mohli ukazovať informácie týkajúce sa vašich záujmov. Súhlas udelíte kliknutím na tlačidlo „OK“.
ISO 16355-2:2017
Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
NORMA vydaná dňa 16.2.2017
Informácie o norme:
Označenie normy: ISO 16355-2:2017
Dátum vydania normy: 16.2.2017
Kód tovaru: NS-676815
Počet strán: 41
Približná hmotnosť: 123 g (0.27 libier)
Krajina: Medzinárodná technická norma
Kategória: Technické normy ISO
Kategórie - podobné normy:
Anotácia textu normy ISO 16355-2:2017 :
Description / Abstract: ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
