Service excellence — Designing excellent service to achieve outstanding customer experiences
NORMA vydaná dňa 10.6.2021
Designation standards: ISO/TS 24082:2021
Publication date standards: 10.6.2021
The number of pages: 26
Approximate weight : 78 g (0.17 lbs)
Country: International technical standard
Kategória: Technické normy ISO
Description / Abstract: This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.