Service excellence — Guidance for the application of digital approaches to achieve service excellence
NORMA vydaná dňa 4.2.2026
Označenie normy: ISO/TS 19384:2026
Dátum vydania normy: 4.2.2026
Počet strán: 25
Približná hmotnosť: 75 g (0.17 libier)
Krajina: Medzinárodná technická norma
Kategória: Technické normy ISO
Description / Abstract: This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches. This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.