ISO/IEC 30105-8-ed.1.0

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

NORMA vydaná dňa 13.12.2022

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Informácie o norme:

Označenie normy: ISO/IEC 30105-8-ed.1.0
Dátum vydania normy: 13.12.2022
Počet strán: 25
Približná hmotnosť: 75 g (0.17 libier)
Krajina: Medzinárodná technická norma
Kategória: Technické normy ISO

Anotácia textu normy ISO/IEC 30105-8-ed.1.0 :

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.