Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
NORMA vydaná dňa 16.2.2017
Designation standards: ISO 16355-4:2017
Publication date standards: 16.2.2017
The number of pages: 25
Approximate weight : 75 g (0.17 lbs)
Country: International technical standard
Kategória: Technické normy ISO
Description / Abstract: ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customers perspective. This document also provides recommendations on the use of the applicable tools and methods. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.