DIN ISO 10002:2010-05

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations.

NORMA vydaná dňa 1.5.2010

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The information about the standard:

Designation standards: DIN ISO 10002:2010-05
Note: NEPLATNÁ
Publication date standards: 1.5.2010
The number of pages: 72
Approximate weight : 216 g (0.48 lbs)
Country: German technical standard
Kategória: Technické normy DIN

Annotation of standard text DIN ISO 10002:2010-05 :

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen.