Management kvality - Spokojenost zákazníka - Směrnice pro monitorování a měření. (Norma přebírající anglický originál, vlastní text je součástí výtisku).

The information about the standard:

Designation standards: ČSN ISO 10004
Classification mark: 010342
Catalog number: 506791
Publication date standards: 1.2.2019
The number of pages: 48
Approximate weight : 144 g (0.32 lbs)
Country: Czech technical standard
Kategória: Technické normy ČSN

Annotation of standard text ČSN ISO 10004 (010342):

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE: Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer