Quality management. Customer satisfaction. Guidelines for complaints handling in organizations.
NORMA vydaná dňa 31.8.2014
Designation standards: BS ISO 10002:2014
Note: NEPLATNÁ
Publication date standards: 31.8.2014
The number of pages: 40
Approximate weight : 120 g (0.26 lbs)
Country: British technical standard
Kategória: Technické normy BS